Sign Agreement

Support

Warranty.

What the warranty covers for homes and commercial interiors, and what keeps it valid.

⚠️ DRAFT PLACEHOLDER — these warranty terms are sample structure only. Durations, exclusions and claim procedure must come from the company's final legal text before publication. Nothing here is a commitment yet.

Residential warranty

Quartz surfaces installed in an owner-occupied residence are warranted against manufacturing defects in material for [X years — PENDING] from installation date, when fabricated and installed by [an approved fabricator / any qualified fabricator — PENDING].

Covered

  • Manufacturing defects in the slab material [list to be confirmed].
  • [Whether stain resistance is warranted, and how, is PENDING.]

Not covered

  • Damage from improper fabrication, installation, or modification of the slab.
  • Thermal shock (hot pans placed directly on the surface), impact damage, chipping from misuse.
  • Damage from improper cleaning agents — see Care & Maintenance.
  • Surface wear, scratches, or damage from normal domestic use.
  • Outdoor or UV-exposed applications [confirm — some quartz lines allow this].
  • Labour or costs connected to removal, replacement or re-installation [PENDING].

Commercial warranty

Quartz surfaces installed in commercial, hospitality and public interiors are warranted against manufacturing defects in material for [X years — PENDING] from installation, subject to the project being registered [registration process PENDING].

Suitable applications

  • Reception desks, bar counters, tabletops and vanities in hospitality and office interiors.
  • [Confirm approved applications list for the specific product line.]

Exclusions

  • High-heat or direct-flame proximity (cookline equipment, open flame).
  • Damage from cleaning regimes outside the published care guidance.
  • Impact damage, vandalism, and wear from abusive public use.
  • Outdoor or UV-exposed installations [confirm].
  • Fabrication and installation workmanship — these sit with the fabricator.

Making a claim

  1. Contact the fabricator or dealer where the surface was purchased, with proof of purchase.
  2. Provide photographs of the affected area and, if possible, the slab batch information.
  3. [Inspection and resolution timelines PENDING.]

Need warranty terms for a specific project? Talk to the team — commercial projects can carry project-specific terms.